We stand behind the quality and craftsmanship of our Model 735L Hot Tub, and to ensure your complete satisfaction, we offer the following limited warranty:
1. Warranty Coverage:
- Structural Warranty:
The hot tub shell is covered under a 10-year warranty against defects in materials and workmanship. This includes any structural damage such as cracking or deformation of the acrylic or fiberglass.
- Components Warranty:
All non-structural components, including the pumps, jets, heater, and control systems, are covered for 5 years from the date of purchase. This warranty includes defects in workmanship and materials under normal use.
- Surface Warranty:
The interior surface, including acrylic, is covered for 5 years against defects in materials or workmanship. This warranty covers issues such as discoloration or cracks that occur due to manufacturing defects.
- Water Care System:
The ozone system is covered under a 2-year warranty against defects in materials and workmanship.
- Lighting and Electrical Components:
The LED lighting system and all associated electrical components are covered for 2 years from the date of purchase.
2. Warranty Exclusions:
This warranty does not cover:
- Damage caused by misuse, neglect, or improper installation.
- Normal wear and tear, including fading, discoloration, or minor surface scratches.
- Damage caused by acts of nature (e.g., floods, earthquakes, etc.) or accidents.
- Damage resulting from improper water chemistry, including high or low pH levels, improperly balanced chemicals, or the use of harsh chemicals.
- Any modifications or alterations made to the hot tub, including unauthorized repairs or the use of non-approved replacement parts.
3. Warranty Claims:
To make a warranty claim:
- You must provide proof of purchase, including the original invoice and serial number of the hot tub.
- Contact our customer service team at [Insert Contact Info] for assistance. We will guide you through the claims process and arrange for the inspection or replacement of any defective parts.
4. Limitation of Liability:
This warranty is the exclusive remedy for any defects or malfunctions. Under no circumstances shall we be liable for any incidental, consequential, or indirect damages, including but not limited to damage to property, loss of use, or any other financial loss arising from the use of the hot tub.
5. Transferability:
This warranty is non-transferable and is only valid for the original purchaser.
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